Riviera Marketing
Where Relationships are Key...Satifaction Guaranteed
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FAQs
 
Why should I trust Riviera Marketing? Why should I trust Riviera Marketing?
What is the normal lead-time for my project? What is the normal lead-time for my project?
What printing methods do you offer? What printing methods do you offer?
What is offset printing? What is Offset Printing?
What is Laser Printing? What is Laser Printing?
What is process printing? What is Inkjet Printing?
What is Silkscreen Printing? What is Silkscreen Printing?
What is Thermal Print? What is Thermal Print?
What is 600 DPI Digital Printing? What is 600 DPI Digital Printing?
What computer program can I use to prepare my artwork? What computer program can I use to prepare my artwork?
Can Riviera Marketing edit my master or help “clean-up” my original recording? Can Riviera Marketing edit my master or help “clean-up” my original recording?
Where can my graphic artist or I get the templates needed to prepare our artwork? Where can my graphic artist or I get the templates needed to prepare our artwork?
How do I submit my artwork to Riviera Marketing? How do I submit my artwork to Riviera Marketing?
Can I see a proof prior to running my entire order? Can I see a proof prior to running my entire order?
Can Riviera Marketing distribute my product for me? Can Riviera Marketing distribute my product for me?
I don't see my question, what do I do? I don’t see my question, what do I do?


Why should I trust Riviera Marketing?
  We are a company built on service and quality. We live by our motto “Where Relationships Are Key…Satisfaction Guaranteed!” We take the extra time and effort to get to know our clients. You are not just “an order” or “a number”, you are an individual/company who has come to us to help you with your project. We treat each customer as if you are the only customer we have.
 
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What is the normal lead-time for my project?
  CD-Rs can be completed in as little as 24 hours!
Normal Lead times for Duplication services are 3 – 5 Business Days.
Normal Lead times for Replication services are 10 – 15 Business Days.
Have a Deadline? Let us know and we will help you meet it!
 
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What printing methods do you offer?
  Offset Printing (4 color process)
Silkscreen Printing (4 color process or PMS/Pantone)
1 Color Thermal Print over White or Silver
600 DPI Digital Printing
 
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What is Offset Printing?
  CDs printed at a much higher resolution (150-175 lines per inch).
Allows for smaller fonts and more detailed images.
World standard of “full color” printing, near “true- to- life” color. .
True Photographic quality without the glossy label.
 

What is Laser Printing?
  A 4/color printing process.
Print to glossy or matte labels.
Great color and relatively fast process.
Great for tight registration.
Magazine quality on glossy labels.
 

What is Inkjet Printing?
  A 4/color printing process.
Print direct to CD or matte labels.
Deep rich color.
Requires more drying time.
 

What is Silkscreen Printing?
  Process utilizing either PMS/Pantone or 4-color process printing.
Artwork is converted to screens to print on CD or DVD. For each color a separate screen as well as piece of film, is required for each color.
Riviera Marketing’s pricing includes up to 4 colors, anything above that requires additional charges.
 

What is Thermal Print?
  Print directly onto CD with either a White or Silver background. Usually one color.
Black, Red or Blue Ink is available.
All 3 Colors can be printed on CD. Each color requires it’s own pass through the printer, which requires longer lead-times than normal.
 

What is 600 DPI Digital Printing?
  Relatively new High Resolution printing process.
Direct print on CD producing a Magazine Quality image eliminating the need for a Glossy Label.
Artwork MUST be supplied at 600 DPI.
 

What computer program can I use to prepare my artwork?
  Illustrator EPS including all outlining fonts
Photoshop
Quark QXD with linked files (pictures and fonts)
We also accept tifs
 
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Can Riviera Marketing edit my master or help “clean-up” my original recording?
  Yes, for an additional cost we can bring your master together for you.
All studio services are completed through our strategic partner, DUB VOX Studio Services.
 
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Where can my graphic artist or I get the templates needed to prepare our artwork?
  You can print the templates right off of our site on our Templates & Forms Page or call us and request a fax or email.
Tel : 847.496.5300
Fax : 847.496.4450
 
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How do I submit my artwork to Riviera Marketing?
  We Prefer artwork to be submitted in Electronic Form rather than film.
Burn to a CD and send to us in Hoffman Estates, IL
Email to Artwork@rivieramarketing.com
 
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Can I see a proof prior to running my entire order?
  We highly recommend it!
We offer various proofs and check disks at cost!
 
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Can Riviera Marketing distribute my product for me?
  Yes! One of our specialties is custom tailored product fulfillment.
See Products and Services for details.
 
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I don’t see my question, what do I do?
 

Call or email us and we will be happy to answer any additional questions.
Info@rivieramarketing.com
Tel : 847.496.5300
Fax : 847.496.4450

 
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